Shipments & Returns

Shipment

Every item bought through SPP Store will be delivered by Kendra at maroselis.spp.com. Once your Payment has been verified, you will receive an Invoice at the Email you used to purchase the item(s). Please allow up to 12 hours for delivery of your item(s). It will usually take about an hour to deliver items, but depending on how backed up we are it may take longer. If you are worried about the items you purchased, you may contact us with any questions.

When receiving items, you will never have to accept the items as a "Gift" like you do elsewhere. When we have sent your order, items are placed directly into your inventory so you do not have to accept each individual item. You will always receive another confirmation Email showing what exactly was sent, and when. You will receive the confirmation email directly from "news@superpokepets.com." 

You never need to send us a Friend Request to receive items. We can send your order without being your friend on www.spp.com. If you wish to add us as a friend anyways, you can add Kendra at http://maroselis.spp.com.

Returns

Unfortunately we do not do Returns. If you think that there may have been a mistake with the item(s) that you purchased, please contact us right away.

Contact us:

Email- support@sppstore.com

Private Message Kendra- maroselis.spp.com

AOL Instant Messenger- support@sppstore.com